Tigerwalah Luxe: B2B Terms & Conditions

These Terms and Conditions (the “Terms”) govern the business relationship between Tigerwalah Luxe (a brand of Tigerwalah, the parent legal entity) and “The Partner” (Travel Agent, Tour Operator, or Corporate Client).

Parent Company Details:

• Legal Entity: Tigerwalah
• Address: A2-73, Emilia1, Sector 49, Vatika City, Gurugram, Haryana, India – 122018.

By availing of any services provided by Tigerwalah Luxe, the Partner acknowledges and agrees to be bound by these Terms.

1. B2B SERVICE LEVEL AGREEMENTS (SLA)

• Quotations: We endeavour to return ad-hoc, tailor-made quotations for luxury itineraries within 24 hours of receipt of a request.
• Reservations: Accommodation, transport, and other services will be blocked within 24 hours of a confirmed request. Issues, if any, will be brought to the Partner’s attention within 3 working days.
• Rates & Confidentiality: All B2B rates provided are confidential. Any information regarding itineraries, clients, or future plans is kept strictly confidential between Tigerwalah Luxe and the Partner.

2. FINANCIAL TERMS & PAYMENT OF INVOICES

• For FITs (Individual Clients): Tigerwalah Luxe sends invoices for the upcoming month on the 15th of the current month. This allows the Partner 15 days to reconcile and make full payment before the end of the calendar month.
• For Groups (GIT): The minimum guarantee period is 50 days before arrival. Invoices will be sent 45 days before the start of the tour.
• Safari Payments: To confirm safaris, 100% advance payment is required. This deposit is non-refundable and non-adjustable as per Forest Department rules.
• Special Deposits: Certain luxury lodges or boutique camps with small inventories may require immediate non-refundable deposits to guarantee rooms. These will be communicated and billed on a case-to-case basis.
• Payment Liability: We, as a merchant, shall be under no liability for loss/damage arising from the decline of authorization for any transaction on account of the Partner/Cardholder exceeding preset limits.

3. B2B INDEMNIFICATION & LIABILITY

• Partner Responsibility: The Partner shall indemnify and hold harmless Tigerwalah and its officers from any claims, damages, or legal costs arising from the Partner’s failure to accurately communicate trip details, requirements, or safety risks to the Guest.
• Release of Liability: The Partner acknowledges that wildlife travel involves inherent risks (nature, wild animals, remote locations). It is a mandatory condition of service that the Partner ensures every Guest signs the Tigerwalah Luxe Guest Release Form prior to travel.
• Independent Contractors: Tigerwalah Luxe acts as an aggregator/facilitator for luxury lodges, transport, and forest department services. We are not liable for any deficiency in service, injury, or loss caused by these independent third-party providers.

4. OPERATIONAL TERMS (LUXURY SAFARIS & STAYS)

• Safari Permits: All safaris are subject to the rules of the respective Forest Departments. Permits are non-refundable and non-transferable. Tigerwalah Luxe is not responsible for park closures due to weather, VIP movement, or administrative orders.
• Identity Proof: The Partner must ensure Guests provide valid government-approved photo IDs (Aadhaar/Passport) that match the safari permit details exactly.
• Check-in/Out: Standard check-in is 12:00 hrs and check-out is 11:30 hrs. Early check-in/late check-out is subject to availability and may incur additional charges.
• Special Requests: While we strive to accommodate dietary or physical requirements, these must be communicated by the Partner at the time of booking.
• Operational Status: Confirmation of group status (Go/No-Go) must be provided 50 days prior to the tour.
• Preliminary Rooming List: Required 45 days prior to arrival.
•  Final Rooming List: Required 30 days prior to arrival.

5. HEALTH, SAFETY, AND LOGISTICS

• Vehicles: Our luxury vehicles are of a high standard, properly maintained, and fully insured for commercial use. They are equipped with seatbelts, first aid kits, and are strictly non-smoking.
• Drivers & Guides: Drivers are fully licensed and have a sound knowledge of English. They comply with local restrictions for maximum driving hours to ensure guest safety. All guides used are experts in their local area.
• Hygiene: We monitor all recommended venues and restaurants to ensure guests are not exposed to bad hygiene. However, we do not guarantee the standards of roadside amenities during transit.
• Emergencies: The Partner will be informed immediately of any incident involving injury or harm so that proper procedures can be enacted.

6. CANCELLATIONS AND REFUNDS

• Safari Tickets: 100% non-refundable once booked.
• Custom Luxe Packages: Cancellations are governed by the specific policy of the hospitality partner (Lodge/Hotel). These will be informed on a case-by-case basis.
• Force Majeure: No refunds will be issued for cancellations arising from natural calamities, pandemics, poor weather (fog/floods), civil unrest, or “Acts of God.”
• Insurance: It is strongly advised and mandatory that all clients traveling have adequate insurance cover, including air evacuation.

7. INTELLECTUAL PROPERTY & MEDIA

• Content Usage: Tigerwalah Luxe may provide high-resolution images/videos for the Partner’s use in selling the itinerary. This content remains the property of Tigerwalah.
• On-Tour Media: Tigerwalah Luxe reserves the right to use photographs/videos taken during tours for promotional purposes, unless the Guest or Partner explicitly opts out in writing before the trip starts.

8. DELIVERY OF SERVICE

• Service Completion: Service is considered “Delivered” once the scheduled itinerary is completed.
• Non-Attendance: No claims for “insufficiency of service” will be entertained if the Guest fails to show up for a portion of the tour or fails to adhere to the scheduled timings provided by the ground staff.

9. RESPONSIBLE TOURISM

Tigerwalah Luxe is committed to environmental sustainability. We strive to minimize our carbon footprint and promote ‘Green Procurement.’ We expect our Partners to support these initiatives by communicating responsible travel ethics to their Guests.

10. ARBITRATION AND JURISDICTION

Any controversy or claim arising out of this B2B relationship shall be resolved through binding arbitration in Gurugram, in accordance with the Arbitration and Conciliation Act, 1996. All legal matters are subject to the exclusive jurisdiction of the courts in Gurugram.